Problem Solving in the Workplace

Course Code: REL-ALL-0-PSW

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2025

Learning Objectives:
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Defining Problem Solving

Meet Sandra

Your Role in Solving Workplace Problems

General Problem Solving Steps

Step 1: Defining the Problem

Step 2: Understanding the Interests of Everyone Involved

Step 3: Brainstorming Possible Options

Step 4: Evaluate Possible Options

Step 5: Select a Solution and Try It Out!

Step 6: Monitor the Effectiveness and Re-evaluate if Necessary

Scenario: Let's Practice!

Breaking Down Complex Problems

Summary

Section 3: Common Obstacles to Effective Problem Solving

Common Obstacles

Conflict Avoidance

6 Steps to Conflict Resolution

Poor Communication

Assertive Communication

Review

Summary

Section 4: Conclusion

Summary

Course Contributors

Resources

References

Congratulations!

Instructor: David A. Winter, MBA, SPHR, SHRM-SP

​​​​​​​Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training. 

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.